Terms & Conditions

These Terms & Conditions (the "Terms") govern your access to and use of the Vably platform ("Vably", the "Service"), operated by Avaricio Global Solutions LLC ("we", "us", "our"). By creating a Vably workspace, installing the Vably desktop app, or accessing any part of the Service you agree to be bound by these Terms.

1. What Vably is

Vably is a remote workforce management and billing platform for companies that manage distributed teams. The Service includes a web application for administrators and managers, a desktop application for agents that records time sessions together with periodic screenshots and activity metrics, automated timesheet generation and approval, and invoicing and payroll tooling.

2. Accounts and workspaces

When you register, you create a workspace ("Organization") and become its first administrator. You are responsible for:

• The accuracy of the information you provide, including organization name and slug.
• Keeping your credentials confidential and using a strong, unique password.
• All activity that occurs within your workspace, including invitations you send, roles you assign, and desktop provisioning tokens you issue.
• Informing agents that their work sessions will be tracked by the Vably desktop app before they install it.

3. Acceptable use

You agree not to:

• Use Vably to track individuals who have not been informed that their activity is being recorded, or in any way that violates applicable privacy or employment law in the agent’s jurisdiction.
• Attempt to reverse-engineer, tamper with, or bypass safeguards in the desktop agent, API, or web app.
• Upload or transmit malware, illegal content, or data you do not have the right to process.
• Use Vably to harass workers, falsify timesheets, or generate fraudulent invoices.
• Resell, white-label, or expose the Service to third parties outside your Organization without our written consent.

4. Desktop monitoring and agent consent

The Vably desktop app captures time sessions, periodic screenshots, keyboard and mouse activity counts (not keystrokes), active-window metadata, and system idle state. It does so only while an agent has a session running and only on the computer the agent has authorized. You, as the Organization administrator, are responsible for obtaining and documenting informed consent from every agent before they are provisioned. We recommend providing each agent with a copy of these Terms and your internal monitoring policy before issuing a provision token.

5. Data ownership and processing

You retain ownership of the data you and your agents submit to Vably (time logs, screenshots, activity metrics, client records, contracts, invoices, etc.). We act as a data processor for that content and use it only to provide and improve the Service. Handling of personal data is further described in our Privacy Policy, which is incorporated into these Terms by reference.

6. Billing and invoicing

Vably includes tooling to generate invoices for your clients and payroll reports for your agents. You are solely responsible for the accuracy of contracts, billing rules (hourly, overtime, fixed, misc fees, reimbursements), tax treatment, and the content of invoices you send to third parties. Vably is a record-keeping and calculation tool and does not act as a payment processor, tax advisor, or employer of record.

7. Subscription fees

Paid plans (where offered) are billed in advance on a monthly or annual basis, are non-refundable except where required by law, and renew automatically unless cancelled before the next billing date. Fees, seat counts, and feature limits are shown at checkout and may change on renewal with at least thirty (30) days’ notice.

8. Service availability

We aim for high availability but the Service is provided on an "as available" basis. Scheduled maintenance, infrastructure incidents, and force-majeure events may interrupt access. Time session data captured by the desktop app while offline is queued locally and synced when connectivity is restored.

9. Termination and data retention

You may delete your workspace at any time from organization settings. We may suspend or terminate a workspace that violates these Terms, poses a security risk, or has unpaid fees. After termination, workspace data is retained for up to thirty (30) days in case of reactivation and is then permanently deleted, except where retention is required by law.

10. Disclaimer of warranties

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that screenshots and activity data will be captured without gaps.

11. Payments and payment processor

Paid subscriptions are processed by Stripe on behalf of Avaricio Global Solutions LLC. By subscribing to a paid plan you also agree to Stripe’s Services Agreement. We do not store full card numbers on our systems; payment credentials are held by Stripe. Charges on your bank or card statement will appear as "AVARICIO GLOBAL SOLUTIONS" or similar.

12. Limitation of liability

To the fullest extent permitted by law, Avaricio Global Solutions LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of your use of the Service. Our aggregate liability under these Terms will not exceed the amount you paid for the Service in the twelve (12) months preceding the event giving rise to the claim.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced inside the app and, for paid plans, by email at least thirty (30) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Laramie County, Wyoming, unless otherwise required by mandatory local law applicable to you or your agents.

15. Contact

Questions about these Terms can be sent to vably@avaricioit.com, or by post to: